TREST FAQs
Auto-Ship is the most convenient way to receive products and save money. Once you subscribe, we will automatically send products based on your chosen order frequency, and you will receive 5% off. If you have questions regarding Auto-Ship, please reach out to us at info@trestcare.com.
Our mixed cases allow you to purchase 4 bags of TREST Elite Briefs and/or Carousel V2 Diapers bundled together at a discounted price, which is a great way to ensure you always have your favorites on hand. Buy 4 bags, Get 15% Off!
How It Works:
1. Go to product page (TREST Elite Briefs or CV2s)
2. Tap on "Save 15% on Case Discount"
3. Pick 4 bags of your choice
4. Choose your "Delivery Frequency"
5. Hit "Checkout" and enjoy the savings
Sample Packs of TREST Elite Briefs are available for purchase, featuring 2 briefs per pack.
Our products are not available for pickup at this time. We do have partnerships with retailers within the United States that you can visit and pick up products from. Please check out our Partners and Affiliates page for more information!
Shipping Information
Yes, all of our products are shipped in plain bubble mailers, envelopes or boxes, with no identifying markings.
We ship with a variety of carriers (USPS, UPS, FedEx, etc.) to provide our customers with the fastest and most reliable service.
Orders are typically processed within 1-3 business days and this does not include time in transit (shipping time). Orders placed before 12:00p (EST) typically are fulfilled that day, otherwise orders placed after 12:00p (EST) will be fulfilled the next business day. Business days are Monday-Friday, excluding holidays.
We do not ship internationally from the United States, at this time, but we do offer our products to customers in Canada, United Kingdom, France, Germany, Italy, Japan, Netherlands, and Australia/New Zealand. Please check out our Partners and Affiliates page for more information!
If you believe your order is defective or if the wrong size was sent, then please email us at info@trestcare.com to have your concern addressed.
Payment Information
We accept all major credit cards, Amazon Pay and FSA-HSA payment cards with a credit card logo.
You will need to check with your insurance company to determine whether they provide coverage. If you are covered, you will be responsible for submitting your receipt and requesting reimbursement from the insurance company.
There may be times when we may run low or run out of inventory, but we strive to keep our products in stock for purchase.
Yes, our TREST Elite Briefs are HSA-FSA eligible, and you can use your HSA-FSA card at checkout. For specific coverage details, we recommend contacting your HSA-FSA provider directly.
At this time, we offer a military discount, which requires verification at checkout. We are actively working on expanding our discount program to include first responders and other eligible groups in the future.
Frequently Asked Questions About TREST Elite Briefs & Carousel V2 Diapers
Learn more about TREST Elite Briefs and Carousel V2 Diapers. TREST products provide coverage and function without losing comfort and style!
To ensure the best fit, we recommend reviewing the sizing guides for our TREST Elite Brief and CV2 Diapers, as each product has slightly different sizing specifications.
For female or curvier shaped bodies, it's helpful to use your hip measurement instead of waist to purchase the most accurate size.
Our diapers are thick and absorbent without being too bulky. TREST Elite Briefs hold up to 9500mL of liquid. CV2 Diapers hold between 4500-5000mL.
We have a lot of ideas and plans up our sleeves. You can stay tuned in by subscribing to our newsletter and following us on social media:
Twitter: @TrestCare
Instagram: @trest_care
Facebook: Trest Care
Email: info@trestcare.com